Canadian Man Stuck in Triangle of E-Commerce Fraud

​A Canadian man who says he’s been falsely charged with orchestrating a complex e-commerce scam is seeking to clear his name. His case appears to involve “triangulation fraud,” which occurs when a consumer purchases something online — from a seller on Amazon or eBay, for example — but the seller doesn’t actually own the item for sale. Instead, the seller purchases the item from an online retailer using stolen payment card data. In this scam, the unwitting buyer pays the scammer and receives what they ordered, and very often the only party left to dispute the transaction is the owner of the stolen payment card. 

A Canadian man who says he’s been falsely charged with orchestrating a complex e-commerce scam is seeking to clear his name. His case appears to involve “triangulation fraud,” which occurs when a consumer purchases something online — from a seller on Amazon or eBay, for example — but the seller doesn’t actually own the item for sale. Instead, the seller purchases the item from an online retailer using stolen payment card data. In this scam, the unwitting buyer pays the scammer and receives what they ordered, and very often the only party left to dispute the transaction is the owner of the stolen payment card.

Triangulation fraud. Image: eBay Enterprise.

Timothy Barker, 56, was until recently a Band Manager at Duncan’s First Nation, a First Nation in northwestern Alberta, Canada. A Band Manager is responsible for overseeing the delivery of all Band programs, including community health services, education, housing, social assistance, and administration.

Barker told KrebsOnSecurity that during the week of March 31, 2023 he and the director of the Band’s daycare program discussed the need to purchase items for the community before the program’s budget expired for the year.

“There was a rush to purchase items on the Fiscal Year 2023 timeline as the year ended on March 31,” Barker recalled.

Barker said he bought seven “Step2 All Around Playtime Patio with Canopy” sets from a seller on Amazon.ca, using his payment card on file to pay nearly $2,000 for the items.

On the morning of April 7, Barker’s Facebook account received several nasty messages from an Ontario woman he’d never met. She demanded to know why he’d hacked her Walmart account and used it to buy things that were being shipped to his residence. Barker shared a follow-up message from the woman, who later apologized for losing her temper.

One of several messages from the Ontario woman whose Walmart account was used to purchase the goods that Barker ordered from Amazon.

“If this is not the person who did this to me, I’m sorry, I’m pissed,” the lady from Ontario said. “This order is being delivered April 14th to the address above. If not you, then someone who has the same name. Now I feel foolish.”

On April 12, 2023, before the Amazon purchases had even arrived at his home, Barker received a call from an investigator with the Royal Canadian Mounted Police (RCMP), who said Barker urgently needed to come down to the local RCMP office for an interview related to “an investigation.” Barker said the officer wouldn’t elaborate at the time on the nature of the investigation, and that he told the officer he was in Halifax for several days but could meet after his return home.

According to Barker, the investigator visited his home anyway the following day and began questioning his wife, asking about his whereabouts, his work, and when he might return home.

On April 14, six boxes arrived to partially fulfill his Amazon order; another box was delayed, and the Amazon.ca seller he’d purchased from said the remaining box was expected to ship the following week. Barker said he was confused because all six boxes came from Walmart instead of Amazon, and the shipping labels had his name and address on them but carried a contact phone number in Mexico.

Three days later, the investigator called again, demanding he submit to an interview.

“He then asked where my wife was and what her name is,” Barker said. “He wanted to know her itinerary for the day. I am now alarmed and frightened — this doesn’t feel right.”

Barker said he inquired with a local attorney about a consultation, but that the RCMP investigator showed up at his house before he could speak to the lawyer. The investigator began taking pictures of the boxes from his Amazon order.

“The [investigator] derisively asked why would anyone order so many play sets?” Barker said. “I started to give the very logical answer that we are helping families improve their children’s home life and learning for toddlers when he cut me off and gave the little speech about giving a statement after my arrest. He finally told me that he believes that I used someone’s credit card in Ontario to purchase the Walmart products.”

Eager to clear his name, Barker said he shared with the police copies of his credit card bills and purchase history at Amazon. But on April 21, the investigator called again to say he was coming to arrest Barker for theft.

“He said that if I was home at five o’clock then he would serve the papers at the house and it would go easy and I wouldn’t have to go to the station,” Barker recalled. “If I wasn’t home, then he would send a search team to locate me and drag me to the station. He said he would kick the door down if I didn’t answer my phone. He said he had every right to break our door down.”

Barker said he briefly conferred with an attorney about how to handle the arrest. Later that evening, the RCMP arrived with five squad cars and six officers.

“I asked if handcuffs were necessary – there is no danger of violence,” Barker said. “I was going to cooperate. His response was to turn me around and cuff me. He walked me outside and stood me beside the car for a full 4 or 5 minutes in full view of all the neighbors.”

Barker believes he and the Ontario woman are both victims of triangulation fraud, and that someone likely hacked the Ontario woman’s Walmart account and added his name and address as a recipient.

But he says he has since lost his job as a result of the arrest, and now he can’t find new employment because he has a criminal record. Barker’s former employer — Duncan’s First Nation — did not respond to requests for comment.

“In Canada, a criminal record is not a record of conviction, it’s a record of charges and that’s why I can’t work now,” Barker said. “Potential employers never find out what the nature of it is, they just find out that I have a criminal arrest record.”

Barker said that right after his arrest, the RCMP called the Ontario woman and told her they’d solved the crime and arrested the perpetrator.

“They even told her my employer had put me on administrative leave,” he said. “Surely, they’re not allowed to do that.”

Contacted by KrebsOnSecurity, the woman whose Walmart account was used to fraudulently purchase the child play sets said she’s not convinced this was a case of triangulation fraud. She declined to elaborate on why she believed this, other than to say the police told her Barker was a bad guy.

“I don’t think triangulation fraud was used in this case,” she said. “My actual Walmart.ca account was hacked and an order was placed on my account, using my credit card. The only thing Mr. Barker did was to order the item to be delivered to his address in Alberta.”

Barker shared with this author all of the documentation he gave to the RCMP, including screenshots of his Amazon.ca account showing that the items in dispute were sold by a seller named “Adavio,” and that the merchant behind this name was based in Turkey.

That Adavio account belongs to a young computer engineering student and “SEO expert” based in Adana, Turkey who did not respond to requests for comment.

Amazon.ca said it conducted an investigation and found that Mr. Barker never filed a complaint about the seller or transaction in question. The company noted that Adavio currently has a feedback rating of 4.5 stars out of 5.

“Amazon works hard to provide customers with a great experience and it’s our commitment to go above and beyond to make things right for customers,” Amazon.ca said in a written statement. “If a customer has an issue with an order, they may flag to Amazon through our Customer Service page.”

Barker said when he went to file a complaint with Amazon last year he could no longer find the Adavio account on the website, and that the site didn’t have a category for the type of complaint he wanted to file.

When he first approached KrebsOnSecurity about his plight last summer, Barker said he didn’t want any media attention to derail the chances of having his day in court, and confronting the RCMP investigator with evidence proving that he was being wrongfully prosecuted and maligned.

But a week before his court date arrived at the end of November 2023, prosecutors announced the charges against him would be stayed, meaning they had no immediate plans to prosecute the case further but that the investigation could still be reopened at some point in the future.

The RCMP declined to comment for this story, other than to confirm they had issued a stay of proceedings in the case.

Barker says the stay has left him in legal limbo — denying him the ability to clear his name, while giving the RCMP a free pass for a botched investigation. He says he has considered suing the investigating officer for defamation, but has been told by his attorney that the bar for success in such cases against the government is extremely high.

“I’m a 56-year-old law-abiding citizen, and I haven’t broken any laws,” Barker said, wondering aloud who would be stupid enough to use someone else’s credit card and have the stolen items shipped directly to their home.

“Their putting a stay on the proceedings without giving any evidence or explanation allows them to cover up bad police work,” he said. “It’s all so stupid.”

Triangulation fraud is hardly a new thing. KrebsOnSecurity first wrote about it from an e-commerce vendor’s perspective in 2015, but the scam predates that story by many years and is now a well-understood problem. The Canadian authorities should either let Mr. Barker have his day in court, or drop the charges altogether.

 

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E-Crime Rapper ‘Punchmade Dev’ Debuts Card Shop

​The rapper and social media personality Punchmade Dev is perhaps best known for his flashy videos singing the praises of a cybercrime lifestyle. With memorable hits such as “Internet Swiping” and “Million Dollar Criminal” earning millions of views, Punchmade has leveraged his considerable following to peddle tutorials on how to commit financial crimes online. But until recently, there wasn’t much to support a conclusion that Punchmade was actually doing the cybercrime things he promotes in his songs. 

The rapper and social media personality Punchmade Dev is perhaps best known for his flashy videos singing the praises of a cybercrime lifestyle. With memorable hits such as “Internet Swiping” and “Million Dollar Criminal” earning millions of views, Punchmade has leveraged his considerable following to peddle tutorials on how to commit financial crimes online. But until recently, there wasn’t much to support a conclusion that Punchmade was actually doing the cybercrime things he promotes in his songs.

Images from Punchmade Dev’s Twitter/X account show him displaying bags of cash and wearing a functional diamond-crusted payment card skimmer.

Punchmade Dev’s most controversial mix — a rap called “Wire Fraud Tutorial” — was taken down by Youtube last summer for violating the site’s rules. Punchmade shared on social media that the video’s removal was prompted by YouTube receiving a legal process request from law enforcement officials.

The 24-year-old rapper told reporters he wasn’t instructing people how to conduct wire fraud, but instead informing his fans on how to avoid being victims of wire fraud. However, this is difficult to discern from listening to the song, which sounds very much like a step-by-step tutorial on how to commit wire fraud.

“Listen up, I’m finna show y’all how to hit a bank,” Wire Fraud Tutorial begins. “Just pay attention, this is a quick way to jug in any state. First you wanna get a bank log from a trusted site. Do your research because the information must be right.”

And even though we’re talking about an individual who regularly appears in videos wearing a half-million dollars worth of custom jewelry draped around his arm and neck (including the functional diamond-encrusted payment card skimming device pictured above), there’s never been much evidence that Punchmade was actually involved in committing cybercrimes himself. Even his most vocal critics acknowledged that the whole persona could just be savvy marketing.

That changed recently when Punchmade’s various video and social media accounts began promoting a new web shop that is selling stolen payment cards and identity data, as well as hacked financial accounts and software for producing counterfeit checks.

Punchmade Dev’s shop.

The official Punchmadedev account on Instagram links to many of the aforementioned rap videos and tutorials on cybercriming, as well as to Punchmadedev’s other profiles and websites. Among them is mainpage[.]me/punchmade, which includes the following information for “Punchmade Empire ®

-212,961 subscribers

#1 source on Telegram

Contact: @whopunchmade

24/7 shop: https://punchmade[.]atshop[.]io

Visiting that @whopunchmade Telegram channel shows this user is promoting punchmade[.]atshop[.]io, which is currently selling hacked bank accounts and payment cards with high balances.

Clicking “purchase” on the C@sh App offering, for example, shows that for $80 the buyer will receive logins to Cash App accounts with balances between $3,000 and $5,000. “If you buy this item you’ll get my full support on discord/telegram if there is a problem!,” the site promises. Purchases can be made in cryptocurrencies, and checking out prompts one to continue payment at Coinbase.com.

Another item for sale, “Fullz + Linkable CC,” promises “ID Front + Back, SSN with 700+ Credit Score, and Linkable CC” or credit card. That also can be had for $80 in crypto.

WHO IS PUNCHMADE DEV?

Punchmade has fashioned his public persona around a collection of custom-made, diamond-covered necklaces that are as outlandish and gaudy as they are revelatory. My favorite shot from one of Punchmade’s videos features at least three of these monstrosities: One appears to be a boring old diamond and gold covered bitcoin, but the other two necklaces tell us something about where Punchmade is from:

Notice the University of Kentucky logo, and the Lexington, Ky skyline.

One of them includes the logo and mascot of the University of Kentucky. The other, an enormous diamond studded skyline, appears to have been designed based on the skyline in Lexington, Ky:

The “About” page on Punchmade Dev’s Spotify profile describes him as “an American artist, rapper, musician, producer, director, entrepreneur, actor and investor.” “Punchmade Dev is best known for his creative ways to use technology, video gaming, and social media to build a fan base,” the profile continues.

The profile explains that he launched his own record label in 2021 called Punchmade Records, where he produces his own instrumentals and edits his own music videos.

A search on companies that include the name “punchmade” at the website of the Kentucky Secretary of State brings up just one record: OBN Group LLC, in Lexington, Ky. This November 2021 record includes a Certificate of Assumed Name, which shows that Punchmade LLC is the assumed name of OBN Group LLC.

The president of OBN Group LLC is listed as Devon Turner. A search on the Secretary of State website for other businesses tied to Devon Turner reveals just one other record: A now-defunct entity called DevTakeFlightBeats Inc.

The breach tracking service Constella Intelligence finds that Devon Turner from Lexington, Ky. used the email address obndevpayments@gmail.com. A lookup on this email at DomainTools.com shows it was used to register the domain foreverpunchmade[.]com, which is registered to a Devon Turner in Lexington, Ky. A copy of this site at archive.org indicates it once sold Punchmade Dev-branded t-shirts and other merchandise.

Mr. Turner did not respond to multiple requests for comment.

Searching online for Devon Turner and “Punchmade” brings up a video from @brainjuiceofficial, a YouTube channel that focuses on social media celebrities. @Brainjuiceofficial says Turner was born in October 2000, the oldest child of a single mother of five whose husband was not in the picture.

Devon Turner, a.k.a. “Punchmade Dev,” in an undated photo.

The video says the six-foot five Turner played basketball, track and football in high school, but that he gradually became obsessed with playing the video game NBA 2K17 and building a following of people watching him play the game competitively online.

According to this brief documentary, Turner previously streamed his NBA 2K17 videos on a YouTube channel called DevTakeFlight, although he originally went by the nickname OBN Dev.

“Things may eventually catch up to Devon if he isn’t careful,” @Brainjuiceofficial observed, noting that Turner has been shot at before, and also robbed at an ATM while flexing a bunch of cash for a picture and wearing $500k in jewelry. “Although you have a lot of people that are into what you do, there are a lot of people waiting for you to slip up.”

 

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Here’s Some Bitcoin: Oh, and You’ve Been Served!

​A California man who lost $100,000 in a 2021 SIM-swapping attack is suing the unknown holder of a cryptocurrency wallet that harbors his stolen funds. The case is thought to be the first in which a federal court has recognized… Read More » 

A California man who lost $100,000 in a 2021 SIM-swapping attack is suing the unknown holder of a cryptocurrency wallet that harbors his stolen funds. The case is thought to be the first in which a federal court has recognized the use of information included in a bitcoin transaction — such as a link to a civil claim filed in federal court — as reasonably likely to provide notice of the lawsuit to the defendant. Experts say the development could make it easier for victims of crypto heists to recover stolen funds through the courts without having to wait years for law enforcement to take notice or help.

Ryan Dellone, a healthcare worker in Fresno, Calif., asserts that thieves stole his bitcoin on Dec. 14, 2021, by executing an unauthorized SIM-swap that involved an employee at his mobile phone provider who switched Dellone’s phone number over to a new device the attackers controlled.

Dellone says the crooks then used his phone number to break into his account at Coinbase and siphon roughly $100,000 worth of cryptocurrencies. Coinbase is also named as a defendant in the lawsuit, which alleges the company ignored multiple red flags, and that it should have detected and stopped the theft. Coinbase did not respond to requests for comment.

Working with experts who track the flow of funds stolen in cryptocurrency heists, Dellone’s lawyer Ethan Mora identified a bitcoin wallet that was the ultimate destination of his client’s stolen crypto. Mora says his client has since been made aware that the bitcoin address in question is embroiled in an ongoing federal investigation into a cryptocurrency theft ring.

Mora said it’s unclear if the bitcoin address that holds his client’s stolen money is being held by the government or by the anonymous hackers. Nevertheless, he is pursuing a novel legal strategy that allows his client to serve notice of the civil suit to that bitcoin address — and potentially win a default judgment to seize his client’s funds within — without knowing the identity of his attackers or anything about the account holder.

In a civil lawsuit seeking monetary damages, a default judgment is usually entered on behalf of the plaintiff if the defendant fails to respond to the complaint within a specified time. Assuming that the cybercriminals who stole the money don’t dispute Dellone’s claim, experts say the money could be seized by cryptocurrency exchanges if the thieves ever tried to move it or spend it.

The U.S. courts have generally held that if you’re going to sue someone, you have to provide some kind of meaningful and timely communication about that lawsuit to the defendant in a way that is reasonably likely to provide them notice.

Not so long ago, you had track down your defendant and hire someone to physically serve them with a copy of the court papers. But legal experts say the courts have evolved their thinking in recent years about what constitutes meaningful service, and now allow notification via email.

On Dec. 14, 2023, a federal judge in the Eastern District of California granted Dellone permission to serve notice of his lawsuit directly to the suspected hackers’ bitcoin address — using a short message that was attached to roughly $100 worth of bitcoin Mora sent to the address.

Bitcoin transactions are public record, and each transaction can be sent along with an optional short message. The message uses what’s known as an “OP RETURN,” or an instruction of the Bitcoin scripting language that allows users to attach metadata to a transaction — and thus save it on the blockchain.

In the $100 bitcoin transaction Mora sent to the disputed bitcoin address, the OP RETURN message read: “OSERVICE – SUMMONS, COMPLAINT U.S. Dist. E.D. Cal. LINK: t.ly/123cv01408_service,” which is a short link to a copy of the lawsuit hosted on Google Drive.

“The courts are adapting to the new style of service of process,” said Mark Rasch, a former federal prosecutor at the U.S. Department of Justice. “And that’s helpful and useful and necessary.”

Rasch said Mora’s strategy could force the government to divulge information about their case, or else explain to a judge why the plaintiff shouldn’t be able to recover their stolen funds without further delay. Rasch said it could be that Dellone’s stolen crypto was seized as part of a government asset forfeiture, but that either way there is no reason Uncle Sam should hold some cybercrime victims’ life savings indefinitely.

“The government doesn’t need the crypto as evidence, but in a forfeiture action the money goes to the government,” Rasch said. “But it was never the government’s money, and that doesn’t help the victim. The government should be providing information to the victims of cryptocurrency theft so that their attorneys can go get the money back themselves.”

Nick Bax is a security researcher who specializes in tracing the labyrinthine activity of criminals trying to use cryptocurrency exchanges and other financial instruments to launder the proceeds of cybercrime. Bax said Mora’s method could allow more victims to stake legitimate legal claims to their stolen funds.

“If you get a default judgment against a bitcoin address, for example, and then down the road that bitcoin gets sent to an exchange that complies with or abides by U.S. court orders, then it’s yours,” Bax said. “I’ve seen funds with a court order on them get frozen by the exchanges that decided it made sense to comply with orders from a U.S. federal court.”

Bax’s research was featured in a Sept. 2023 story here about how experts now believe it’s likely hackers are cracking open some of the password vaults stolen in the 2022 data breach at LastPass.

“I’ve talked to a lot victims who have had life-changing amounts of money being seized and would like that money back,” Bax said. “A big goal here is just making civil cases more efficient. Because then people can help themselves and they don’t need to rely solely on law enforcement with its limited resources. And that’s really the goal: To scale this and make it economically viable.”

While Dellone’s lawsuit may be the first time anyone has obtained approval from a federal judge to use bitcoin to notify another party of a civil action, the technique has been used in several recent unrelated cases involving other cryptocurrencies, including Ethereum and NFTs.

The law firm DLAPiper writes that in November 2022, the U.S. District Court for the Southern District of Florida “authorized service of a lawsuit seeking the recovery of stolen digital assets by way of a non-fungible token or NFT containing the text of the complaint and summons, as well as a hyperlink to a website created by the plaintiffs containing all pleadings and orders in the action.”

In approving Dellone’s request for service via bitcoin transaction, the judge overseeing the case cited a recent New York Superior Court ruling in a John Doe case brought by victims seeking to unmask the crooks behind a $1.3 million cyberheist.

In the New York case, the state trial court found it was acceptable for the plaintiffs to serve notice of the suit via cryptocurrency transactions because the defendants regularly used the Blockchain address to which the tokens were sent, and had recently done so. Also, the New York court found that because the account in question contained a significant sum of money, it was unlikely to be abandoned or forgotten.

“Thus the court inferred the defendants were likely to access the account in the future,” wrote Judge Helena M. March-Kuchta, for the Eastern District of California, summarizing the New York case. “Finally, the plaintiff had no alternative means of contacting these unknown defendants.”

Experts say regardless of the reason for a cryptocurrency theft or loss — whether it’s from a romance scam or a straight-up digital mugging — it’s important for victims to file an official report both with their local police and with the FBI’s Internet Crime Complaint Center (ic3.gov). The IC3 collects reports on cybercrime and sometimes bundles victim reports into cases for DOJ/FBI prosecutors and investigators.

The hard truth is that most victims will never see their stolen funds again. But sometimes federal investigators win minor victories and manage to seize or freeze crypto assets that are known to be associated with specific crimes and criminals. In those cases, the government will eventually make an effort to find, contact and in some cases remunerate known victims.

It might take many years for this process to unfold. But if and when they do make that effort, federal investigators are likely to focus their energies and attention responding to victims who staked a claim and can support it with documentation.

But have no illusions that any of this is likely to happen in a timeframe that is meaningful to victims in the short run. For example, in 2013 the U.S. government seized the assets of the virtual currency Liberty Reserve, massively disrupting a major vehicle for laundering the proceeds of cybercrime and other illegal activities.

When the government offered remuneration to Liberty Reserve account holders who wished to make a financial loss claim and supply supporting documentation, KrebsOnSecurity filed a claim. There wasn’t money much in my Liberty Reserve account; I simply wanted to know how long it would take for federal investigators to follow up on my claim, or indeed if they would at all.

In 2020 KrebsOnSecurity was contacted by an investigator with the U.S. Internal Revenue Service (IRS) who was seeking to discuss my claim. The investigator said they would have called sooner, but that it had taken that long for the IRS to gain legal access to the funds seized in the 2013 Liberty Reserve takedown.

 

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Fat Patch Tuesday, February 2024 Edition

​Microsoft Corp. today pushed software updates to plug more than 70 security holes in its Windows operating systems and related products, including two zero-day vulnerabilities that are already being exploited in active attacks. 

Microsoft Corp. today pushed software updates to plug more than 70 security holes in its Windows operating systems and related products, including two zero-day vulnerabilities that are already being exploited in active attacks.

Top of the heap on this Fat Patch Tuesday is CVE-2024-21412, a “security feature bypass” in the way Windows handles Internet Shortcut Files that Microsoft says is being targeted in active exploits. Redmond’s advisory for this bug says an attacker would need to convince or trick a user into opening a malicious shortcut file.

Researchers at Trend Micro have tied the ongoing exploitation of CVE-2024-21412 to an advanced persistent threat group dubbed “Water Hydra,” which they say has being using the vulnerability to execute a malicious Microsoft Installer File (.msi) that in turn unloads a remote access trojan (RAT) onto infected Windows systems.

The other zero-day flaw is CVE-2024-21351, another security feature bypass — this one in the built-in Windows SmartScreen component that tries to screen out potentially malicious files downloaded from the Web. Kevin Breen at Immersive Labs says it’s important to note that this vulnerability alone is not enough for an attacker to compromise a user’s workstation, and instead would likely be used in conjunction with something like a spear phishing attack that delivers a malicious file.

Satnam Narang, senior staff research engineer at Tenable, said this is the fifth vulnerability in Windows SmartScreen patched since 2022 and all five have been exploited in the wild as zero-days. They include CVE-2022-44698 in December 2022, CVE-2023-24880 in March 2023, CVE-2023-32049 in July 2023 and CVE-2023-36025 in November 2023.

Narang called special attention to CVE-2024-21410, an “elevation of privilege” bug in Microsoft Exchange Server that Microsoft says is likely to be exploited by attackers. Attacks on this flaw would lead to the disclosure of NTLM hashes, which could be leveraged as part of an NTLM relay or “pass the hash” attack, which lets an attacker masquerade as a legitimate user without ever having to log in.

“We know that flaws that can disclose sensitive information like NTLM hashes are very valuable to attackers,” Narang said. “A Russian-based threat actor leveraged a similar vulnerability to carry out attacks – CVE-2023-23397 is an Elevation of Privilege vulnerability in Microsoft Outlook patched in March 2023.”

Microsoft notes that prior to its Exchange Server 2019 Cumulative Update 14 (CU14), a security feature called Extended Protection for Authentication (EPA), which provides NTLM credential relay protections, was not enabled by default.

“Going forward, CU14 enables this by default on Exchange servers, which is why it is important to upgrade,” Narang said.

Rapid7’s lead software engineer Adam Barnett highlighted CVE-2024-21413, a critical remote code execution bug in Microsoft Office that could be exploited just by viewing a specially-crafted message in the Outlook Preview pane.

“Microsoft Office typically shields users from a variety of attacks by opening files with Mark of the Web in Protected View, which means Office will render the document without fetching potentially malicious external resources,” Barnett said. “CVE-2024-21413 is a critical RCE vulnerability in Office which allows an attacker to cause a file to open in editing mode as though the user had agreed to trust the file.”

Barnett stressed that administrators responsible for Office 2016 installations who apply patches outside of Microsoft Update should note the advisory lists no fewer than five separate patches which must be installed to achieve remediation of CVE-2024-21413; individual update knowledge base (KB) articles further note that partially-patched Office installations will be blocked from starting until the correct combination of patches has been installed.

It’s a good idea for Windows end-users to stay current with security updates from Microsoft, which can quickly pile up otherwise. That doesn’t mean you have to install them on Patch Tuesday. Indeed, waiting a day or three before updating is a sane response, given that sometimes updates go awry and usually within a few days Microsoft has fixed any issues with its patches. It’s also smart to back up your data and/or image your Windows drive before applying new updates.

For a more detailed breakdown of the individual flaws addressed by Microsoft today, check out the SANS Internet Storm Center’s list. For those admins responsible for maintaining larger Windows environments, it often pays to keep an eye on Askwoody.com, which frequently points out when specific Microsoft updates are creating problems for a number of users.

 

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Juniper Support Portal Exposed Customer Device Info

​Until earlier this week, the support website for networking equipment vendor Juniper Networks was exposing potentially sensitive information tied to customer products, including the exact devices each customer bought, as well as each device’s warranty status, service contracts and serial numbers. Juniper said it has since fixed the problem, and that the inadvertent data exposure stemmed from a recent upgrade to its support portal. 

Until earlier this week, the support website for networking equipment vendor Juniper Networks was exposing potentially sensitive information tied to customer products, including which devices customers bought, as well as each product’s warranty status, service contracts and serial numbers. Juniper said it has since fixed the problem, and that the inadvertent data exposure stemmed from a recent upgrade to its support portal.

Sunnyvale, Calif. based Juniper Networks makes high-powered Internet routers and switches, and its products are used in some of the world’s largest organizations. Earlier this week KrebsOnSecurity heard from a reader responsible for managing several Juniper devices, who found he could use Juniper’s customer support portal to find device and support contract information for other Juniper customers.

Logan George is a 17-year-old intern working for an organization that uses Juniper products. George said he found the data exposure earlier this week by accident while searching for support information on a particular Juniper product.

George discovered that after logging in with a regular customer account, Juniper’s support website allowed him to list detailed information about virtually any Juniper device purchased by other customers. Searching on Amazon.com in the Juniper portal, for example, returned tens of thousands of records. Each record included the device’s model and serial number, the approximate location where it is installed, as well as the device’s status and associated support contract information.

Information exposed by the Juniper support portal. Columns not pictured include Serial Number, Software Support Reference number, Product, Warranty Expiration Date and Contract ID.

George said the exposed support contract information is potentially sensitive because it shows which Juniper products are most likely to be lacking critical security updates.

“If you don’t have a support contract you don’t get updates, it’s as simple as that,” George said. “Using serial numbers, I could see which products aren’t under support contracts. And then I could narrow down where each device was sent through their serial number tracking system, and potentially see all of what was sent to the same location. A lot of companies don’t update their switches very often, and knowing what they use allows someone to know what attack vectors are possible.”

In a written statement, Juniper said the data exposure was the result of a recent upgrade to its support portal.

“We were made aware of an inadvertent issue that allowed registered users to our system to access serial numbers that were not associated with their account,” the statement reads. “We acted promptly to resolve this issue and have no reason to believe at this time that any identifiable or personal customer data was exposed in any way. We take these matters seriously and always use these experiences to prevent further similar incidents. We are actively working to determine the root cause of this defect and thank the researcher for bringing this to our attention.”

The company has not yet responded to requests for information about exactly when those overly permissive user rights were introduced. However, the changes may date back to September 2023, when Juniper announced it had rebuilt its customer support portal.

George told KrebsOnSecurity the back-end for Juniper’s support website appears to be supported by Salesforce, and that Juniper likely did not have the proper user permissions established on its Salesforce assets. In April 2023, KrebsOnSecurity published research showing that a shocking number of organizations — including banks, healthcare providers and state and local governments — were leaking private and sensitive data thanks to misconfigured Salesforce installations.

Nicholas Weaver, a researcher at University of California, Berkeley’s International Computer Science Institute (ICSI) and lecturer at UC Davis, said the complexity layered into modern tech support portals leaves much room for error.

“This is a reminder of how hard it is to build these large systems like support portals, where you need to be able to manage gazillions of users with distinct access roles,” Weaver said. “One minor screw up there can produce hilarious results.”

Last month, computer maker Hewlett Packard Enterprise announced it would buy Juniper Networks for $14 billion, reportedly to help beef up the 100-year-old technology company’s artificial intelligence offerings.

Update, 11:01 a.m. ET: An earlier version of this story quoted George as saying he was able to see support information for the U.S. Department of Defense. George has since clarified that while one block of device records he found was labeled “Department of Defense,” that record appears to belong to a different country.

 

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From Cybercrime Saul Goodman to the Russian GRU

​In 2021, the exclusive Russian cybercrime forum Mazafaka was hacked. The leaked user database shows one of the forum’s founders was an attorney who advised Russia’s top hackers on the legal risks of their work, and what to do if they got caught. A review of this user’s hacker identities shows that during his time on the forums he served as an officer in the special forces of the GRU, the foreign military intelligence agency of the Russian Federation. 

In 2021, the exclusive Russian cybercrime forum Mazafaka was hacked. The leaked user database shows one of the forum’s founders was an attorney who advised Russia’s top hackers on the legal risks of their work, and what to do if they got caught. A review of this user’s hacker identities shows that during his time on the forums he served as an officer in the special forces of the GRU, the foreign military intelligence agency of the Russian Federation.

Launched in 2001 under the tagline “Network terrorism,” Mazafaka would evolve into one of the most guarded Russian-language cybercrime communities. The forum’s member roster included a Who’s Who of top Russian cybercriminals, and it featured sub-forums for a wide range of cybercrime specialities, including malware, spam, coding and identity theft.

One representation of the leaked Mazafaka database.

In almost any database leak, the first accounts listed are usually the administrators and early core members. But the Mazafaka user information posted online was not a database file per se, and it was clearly edited, redacted and restructured by whoever released it. As a result, it can be difficult to tell which members are the earliest users.

The original Mazafaka is known to have been launched by a hacker using the nickname “Stalker.” However, the lowest numbered (non-admin) user ID in the Mazafaka database belongs to another individual who used the handle “Djamix,” and the email address djamix@mazafaka[.]ru.

From the forum’s inception until around 2008, Djamix was one of its most active and eloquent contributors. Djamix told forum members he was a lawyer, and nearly all of his posts included legal analyses of various public cases involving hackers arrested and charged with cybercrimes in Russia and abroad.

“Hiding with purely technical parameters will not help in a serious matter,” Djamix advised Maza members in September 2007. “In order to ESCAPE the law, you need to KNOW the law. This is the most important thing. Technical capabilities cannot overcome intelligence and cunning.”

Stalker himself credited Djamix with keeping Mazafaka online for so many years. In a retrospective post published to Livejournal in 2014 titled, “Mazafaka, from conception to the present day,” Stalker said Djamix had become a core member of the community.

“This guy is everywhere,” Stalker said of Djamix. “There’s not a thing on [Mazafaka] that he doesn’t take part in. For me, he is a stimulus-irritant and thanks to him, Maza is still alive. Our rallying force!”

Djamix told other forum denizens he was a licensed attorney who could be hired for remote or in-person consultations, and his posts on Mazafaka and other Russian boards show several hackers facing legal jeopardy likely took him up on this offer.

“I have the right to represent your interests in court,” Djamix said on the Russian-language cybercrime forum Verified in Jan. 2011. “Remotely (in the form of constant support and consultations), or in person – this is discussed separately. As well as the cost of my services.”

WHO IS DJAMIX?

A search on djamix@mazafaka[.]ru at DomainTools.com reveals this address has been used to register at least 10 domain names since 2008. Those include several websites about life in and around Sochi, Russia, the site of the 2014 Winter Olympics, as well as a nearby coastal town called Adler. All of those sites say they were registered to an Aleksei Safronov from Sochi who also lists Adler as a hometown.

The breach tracking service Constella Intelligence finds that the phone number associated with those domains — +7.9676442212 — is tied to a Facebook account for an Aleksei Valerievich Safronov from Sochi. Mr. Safronov’s Facebook profile, which was last updated in October 2022, says his ICQ instant messenger number is 53765. This is the same ICQ number assigned to Djamix in the Mazafaka user database.

The Facebook account for Aleksey Safronov.

A “Djamix” account on the forum privetsochi[.]ru (“Hello Sochi”) says this user was born Oct. 2, 1970, and that his website is uposter[.]ru. This Russian language news site’s tagline is, “We Create Communication,” and it focuses heavily on news about Sochi, Adler, Russia and the war in Ukraine, with a strong pro-Kremlin bent.

Safronov’s Facebook profile also gives his Skype username as “Djamixadler,” and it includes dozens of photos of him dressed in military fatigues along with a regiment of soldiers deploying in fairly remote areas of Russia. Some of those photos date back to 2008.

In several of the images, we can see a patch on the arm of Safronov’s jacket that bears the logo of the Spetsnaz GRU, a special forces unit of the Russian military. According to a 2020 report from the Congressional Research Service, the GRU operates both as an intelligence agency — collecting human, cyber, and signals intelligence — and as a military organization responsible for battlefield reconnaissance and the operation of Russia’s Spetsnaz military commando units.

Mr. Safronov posted this image of himself on Facebook in 2016. The insignia of the GRU can be seen on his sleeve.

“In recent years, reports have linked the GRU to some of Russia’s most aggressive and public intelligence operations,” the CRS report explains. “Reportedly, the GRU played a key role in Russia’s occupation of Ukraine’s Crimea region and invasion of eastern Ukraine, the attempted assassination of former Russian intelligence officer Sergei Skripal in the United Kingdom, interference in the 2016 U.S. presidential elections, disinformation and propaganda operations, and some of the world’s most damaging cyberattacks.”

According to the Russia-focused investigative news outlet Meduza, in 2014 the Russian Defense Ministry created its “information-operation troops” for action in “cyber-confrontations with potential adversaries.”

“Later, sources in the Defense Ministry explained that these new troops were meant to ‘disrupt the potential adversary’s information networks,’” Meduza reported in 2018. “Recruiters reportedly went looking for ‘hackers who have had problems with the law.’”

Mr. Safronov did not respond to multiple requests for comment. A 2018 treatise written by Aleksei Valerievich Safronov titled “One Hundred Years of GRU Military Intelligence” explains the significance of the bat in the seal of the GRU.

“One way or another, the bat is an emblem that unites all active and retired intelligence officers; it is a symbol of unity and exclusivity,” Safronov wrote. “And, in general, it doesn’t matter who we’re talking about – a secret GRU agent somewhere in the army or a sniper in any of the special forces brigades. They all did and are doing one very important and responsible thing.”

It’s unclear what role Mr. Safronov plays or played in the GRU, but it seems likely the military intelligence agency would have exploited his considerable technical skills, knowledge and connections on the Russian cybercrime forums.

Searching on Safronov’s domain uposter[.]ru in Constella Intelligence reveals that this domain was used in 2022 to register an account at a popular Spanish-language discussion forum dedicated to helping applicants prepare for a career in the Guardia Civil, one of Spain’s two national police forces. Pivoting on that Russian IP in Constella shows three other accounts were created at the same Spanish user forum around the same date.

Mark Rasch is a former cybercrime prosecutor for the U.S. Department of Justice who now serves as chief legal officer for the New York cybersecurity firm Unit 221B. Rasch said there has always been a close relationship between the GRU and the Russian hacker community, noting that in the early 2000s the GRU was soliciting hackers with the skills necessary to hack US banks in order to procure funds to help finance Russia’s war in Chechnya.

“The guy is heavily hooked into the Russian cyber community, and that’s useful for intelligence services,” Rasch said. “He could have been infiltrating the community to monitor it for the GRU. Or he could just be a guy wearing a military uniform.”

 

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Cyber Security & Technical Debt: Don’t Let Your Business Suffer

We all know the conventional wisdom around the creation of debt: avoid it wherever possible.  Not paying the bills and carrying a balance on your credit card are dangerous.  Debt is a like hole that becomes increasingly difficult to escape from.  Think about why credit and reference checks are so important when establishing a new business relationship (or hiring a new employee).  We all want to know we are doing business with responsible organizations and people who are committed to good management and ethical stewardship.

Think about the landlord who fails to invest in proper upkeep of his or her properties; risking future catastrophe to save money or to avoid any short term effort.  Putting off necessary (if not urgent) investments and delaying work is a kind of debt accumulation.  Eventually it will have to get paid – either when it gets forced upon the crummy landlord by the authorities or when a disaster strikes and they become legally liable.

The same phenomenon is true when it comes to IT leadership and investment in information security.  Whether due to a lack of executive sponsorship, or a state of denial on the part of the IT professionals managing your systems, today’s realities are stark and getting worse.  The analysts and experts all agree; too many Canadian organizations are chronically underfunding and neglecting the importance of an information security strategy.

Leaders in the cyber security field are not mincing words; their concern about Canadian executives not taking security as seriously as they should is clear. At the 2016 SC Congress in Toronto, Jason Murray, senior manager for cyber security at MNP LLP characterized the situation like this: “They’re accumulating technical debt. Every year they don’t spend enough on information security they’re adding to the debt and hoping that when the debt comes due they’re not around to take the fall … The market should punish these people, just like they were accumulating financial debt… and they would go out of business.” (Source)

Is your business investing enough resources into security?  Are you confident you can identify your current risk areas?  What would you do if you found out about an information breach at your company?  These are tough questions that Canadian IT professionals need to get a handle on with growing urgency.  Every month that goes by and you maintain an immature security posture, you are accumulating technical debt and increasing the odds of a disaster.  The stakes are getting higher too, with new federal regulations coming into effect in 2017.

The laws are changing here in Canada.  In accordance with the Federal government’s national Cyber Security Strategy, mandatory disclosure laws are coming into force within the next year. These laws are going to mandate full disclosure for any organization that has an information security breach.  Not only must you notify your customers and partners about a breach, your business will be obliged to report any major incident to the Federal Privacy Commissioner as well.

The first step toward a mature cyber security strategy is understanding your current state and articulating where your business needs to be.  Let us help you conduct a vulnerability assessment. Invest in the right tools.  Don’t let your business become an example.  We can help.

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Why go Managed? 3 Reasons to Consider Managed Services

As an IT professional, there comes a time when you have reached your limits, exhausted your current repository of knowledge and simply said, “We have a problem.” Good for you! After all, acceptance is the first step. When you realize a problem exists, there are generally three options to remediate your woes:

Hire a new employee
Buy software (i.e. backup solution, security monitoring tool, etc.)
Partner up with a managed services company

Hiring an employee isn’t a bad idea, but it can be expensive. Also, your new employee will probably be an expert in only one key area (i.e. Microsoft server technologies, Networking, etc.), which means that your dollars with be focused on just one area of your IT ecosystem. Check out this article that covers the pros and cons between Staff Augmentation vs. Managed Services for more information. Software can work, depending on your issue. This typically helps for backups (like Veeam or eVault), however, you will still need to manage and maintain it yourself, which ultimately means more time and responsibility.

If you are on the fence when it comes to using a managed services provider or a hosted solution, here are a few points to consider.

Efficiency and Reliability. In a recent study, 56% of companies said that added efficiency and reliability were key drivers for moving to a Managed Services provider (MSP). Efficient and reliable systems are two of the top demands on IT professionals, so this is a pretty good reason to start considering a managed services provider. Managed services providers employ a Network Operations Centre (NOC) that will monitor your systems 24 hours a day with a combination of manual and automated procedures. With a NOC in place, system issues are often detected and resolved before your IT staff even knows they happened.  Also, the increased security provided by a managed services organization will help fend off hackers and viruses, which will ultimately boost the overall reliability of your systems.

Flexibility and Scalability. As your business grows and evolves, your systems need the ability to grow as well. With a managed provider, you have the ability to scale up and down as required, which can be a big cost saver as well. Managed Services providers also can help by solving an immediate problem, and then helping you build up to improve your overall IT strategy. This cannot really be said about the software or new employee options that were mentioned above. Along with this, flexibility is another benefit that MSP’s have. For example, an MSP can take on a variety of your IT services including managing your servers, data backups, and cloud services (among others), giving you flexibility in service provision. Hiring a new employee in such a case would require a new individual for each technology. Additionally, they can take on more or less of your IT support based on changes in your business. An example of this is if you are acquired by a new company, you might need an MSP to take on less than your initial requirements because your new parent company has an IT division. MSP’s are flexible to relinquish some of these duties, whereas an employee might have to be let go.

Expertise and Experience. Added experience and personnel is a big reason you should consider Managed Services over hiring a new employee. With a managed services partner, you are essentially adding 100+ IT experts to your team. This gives you access to IT experts in many different technical areas, and also to an entire team of help desk analysts who will monitor your systems and handle day to day IT tasks so you don’t have to. Additionally, because MSP’s hire individuals who are specialists in their fields, you have the support of IT professionals with years of experience who work as a part of your team.

Overall, Managed Services can support your business in many different ways, but it’s important to focus on your needs and finding a provider that can properly fulfill them. Now that you know what a managed service provider can do for your day to day IT needs, here’s an article to help you figure out if you are ready to take on an MSP as part of your support team:

Is your business ready for Managed Services?

Thinking about making the jump into Managed Services? Check out this quick infographic on the 6 Tests for Choosing the right Provider?

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Print Nightmare: Why You Always Need To Be Prepared 

When you think of print, you’re usually thinking in terms of price, quantity, and turnaround time. From single-page handouts to the largest production print billboards, there’s a good chance that security isn’t at the top of your mind when you hit print or send that email. As we’ve discovered this week, however, maybe it should be.

Recently, researchers discovered a Windows vulnerability called “Print Nightmare” that exploits the print spooler service in every Windows system. For those that don‘t know, the spooler is a Windows system component that does its job by holding on to documents and other computer files until the printer is ready to accept them for printing.

Existing in all versions of Windows, the vulnerability allows attackers to run code that would enable them to install programs, view and change data, or create new accounts. Microsoft has stated that, while severe, this vulnerability is less dangerous than the zero-day Microsoft Exchange vulnerabilities. That’s because exploit the vulnerability, an attacker would have to be a previously authenticated user already on the corporate network.

For business owners, this is an important reminder to regularly inspect your security. Whether it’s through regular security assessmentsdark web monitoring, or hiring a managed IT service provider, you need to take a holistic view of your entire environment through the lens of security. As any penetration test will tell you, danger often lurks where you least expect it.

 

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Staying Safe in the New Normal: An Ethical Hacker’s Approach to Social Engineering

We’re excited to bring you yet another engaging webcast, Staying Safe in the New Normal: An Ethical Hacker’s Approach to Social Engineering. On Feb 24th, join us and Social Engineering wiz Rachel Tobac for an exclusive live hacking demonstration and discussion.

Important Note: There will not be a recorded version available like our previous webcasts. If you’re interested in seeing an ethical hacker in action, make sure you block off your calendar and join us live!

You don’t want to miss this one-time-only event! Click here to register.

The post Staying Safe in the New Normal: An Ethical Hacker’s Approach to Social Engineering appeared first on IT Weapons | Toronto | ON.

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